We do not ship outside of the U.S. at this time. Please allow 1-2 days for processing, after placing your order. Once shipped, your package should be to you within 7 business days. If you are located in Hawaii or Alaska, please allow for 7-10 business days.

Please contact us at with any shipping questions or concerns.


We want you to love your Madame Lemy products, if you are not totally satisfied, please reach out to us at within 30 days of your purchase, and we will provide a return authorization and mailing instructions. Once we receive the remaining portion we will provide you with a full refund, minus shipping fees.

We only accept returns that are received with a proper return authorization form. We recommend that you ship your return via FedEx, UPS, or USPS Priority for your protection and to ensure a fast delivery. You are responsible for covering return shipping fees.

Once your return is received, we will validate your return authorization form and then process your refund. Please allow 5-10 business days for your credit card refund to be processed. Again, shipping fees are not refundable.

We only accept returns for products purchased on If you purchased your Madame Lemy product at one of our authorized retailers, you will need to contact them for assistance.


Exchanges are not offered at this time.


We do not allow gift returns at this time.


If your Madame Lemy package is missing, please thoroughly check your property including entrances and exits, garage facilities, and with your neighbors.

If you still cannot locate your package, please follow up with customer service at